Hat Shop – Return Policy
1. Eligibility for Returns:
- After the delivery date, all return requests must be made within 14 days.
- The goods must be undamaged, unopened, and in their original packaging.
- Proof of purchase must be required for all returns.
2. Non-Returnable Items:
- Used or Opened products.
- Personalized items or customized .
- Purchased Items on clearance or final sale.
3. Return Process:
- Contact our customer service team.
- Give the reason for the return, your order number, and any supporting documentation.
- Our staff will review your request and send you instructions on how to return the item.
4. Shipping Costs:
- Unless there was a mistake on our end (for example, the product was damaged or the incorrect item was received), the customer is responsible for paying the return shipping costs.
- We suggest using a trackable delivery provider and purchasing shipment insurance.
5. Inspection and Processing:
- Unless there was a mistake on our end (for example, the product was damaged or the incorrect item was received), the customer is responsible for paying the return shipping costs.
- After your return is examined, you will receive an exchange or store credit within seven to ten business days if it is approved.