Refund and Returns Policy

30-Day Return and Refund Policy – Castle Factory

At Castle Factory, your satisfaction is our priority. We stand by the quality of our caps and offer a 30-day return and refund policy for customers in the United Kingdom.

Conditions for Returns:

Timeframe: You have 30 days from the date of delivery to initiate a return.
Product Condition: Caps must be in unused and undamaged condition, with all original tags and packaging.
Initiating a Return:

Contact Us: Reach out to our customer support within the 30-day period to initiate the return process.
Return Authorization: Upon approval, we will provide you with a return authorization and instructions.
Return Shipping:

The cost of return shipping is the responsibility of the customer unless the return is due to a Castle Factory Ltd error.
We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process:

Once we receive and inspect the returned cap, we will notify you of the status of your refund.
If approved, your refund will be processed to the original method of payment within 7 days.
Refund Options:

You may opt for a full refund to your original payment method.
Alternatively, choose store credit for future Castle Factory purchases.
Contact Information:

Address: One Redcliff Street, Bristol, BS1 6NP, United Kingdom
Call Us: +44 7426 913091
Email Us: support@castlefactory.co.uk

Castle Factory is committed to providing quality Caps and excellent service. If you have any questions or concerns, please contact our customer support team.

Thank you for choosing Castle Factory Ltd. We appreciate your trust in our caps, and we look forward to serving you again.